Supervisory skill

Supervisory Skills Management

Constructing effective skills in supervising is critical in helping organisations as well as individuals of the profession to succeed, especially so during economically challenging periods. This programme provides the opportunity for participants to explore various approached in developing effective supervisory skills such as communication skills, performance management, motivational skills, team development, and problem solving skills.

Leadership Skill

Leadership Managerial Skills

A skill that often becomes a question even to professionals would be ‘leadership’. Many till this day are still unsure if they are leading people the right way, questioning their leadership abilities. This programme helps associates gain a better insight on what is right and what is wrong, when it comes to leading people be it in businesses or in the hospitality industry. On top of that, the programme would be able to aid participants in unleashing their actual leadership potential.

Manager Programme

New Managers Programme

Learn how to build new managers who are capable of preparing individuals to make the transition from being a contributor to being a leader. This program will help you increase your effectiveness, preventing liabilities for your organization, while reducing their learning curve. This programme will lead a NEW WAY of thinking.

Hotel Sales

Hotel Sales & Sales

The sales department in a hotel is a crucially important department that explores and brings in sales to the hotel. Along with that, it also plays a role in ensuring that hotels are at the optimal spot and have the right value in the market. This programme will lead the participants in exploring the right skills and ability to close sales in a demanding hotel industry.

Overcome Sales Objection

Overcome Sales Objection

Those who work in the sales department will almost definitely run into sales objections. From hotel employees on the sales floor to sales executives, there is a need for everyone in the business to learn the ways of overcoming sales objections. With the right amount training, it is possible to turn objections into opportunities and that would be the main objective of this module. In the long run, Investing in sales objection training will improvise sales and the company’s bottom line.

Attention Management

Attention Management

Every company and their managers would want to increase productivity. Constant access to information and the expectation to do more is overwhelming to the workforce. People are easily distracted at work, and this Attention Management module allows managers and employees to increase their productivity as well as their personal job satisfaction through properly crafted techniques in increasing one’s attention span.

Resolving Issues

Resolving Issues to Maximize Results

This programme was design to enhance the capability of the managers to resolve and enhance work related issues so that it is not an concern to the organization. It is also focus on managing and resolving problems with the limited resources and optimizing the results.

body Language

Decoding Body Language

We are constantly communicating, even when we are not speaking. Unspoken communication makes up over half of what we tell others and what they tell us. It affects our work as well as personal relationships. This module aids in improvising negotiating skills, general management skills, and interpersonal skills by correctly interpreting body language and important signals.

Business Ethics

Business Ethics

A company’s ethics will have an influence on many levels in business. It will influence those who interact with the company including customers, employees, suppliers, competitors, etc. All of these stakeholders will have an effect on the way a company’s ethics are developed. It is a two way street, the influence goes both ways, which makes the understanding of ethics a very important aspect of conducting business today. Instilling proper work ethics create mutual respect between employees as well as employers, and thus is crucial in ensuring successful businesses.

Strategic Communication

Strategic Communication at Workplace

Communication becomes a huge necessity when it comes to forging business relations. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. Through this module, participants lean how to communicate using various methods and how to make the most out of these methods. Participants would also be taught how communication affects the way employees and employers behave to one another, in other words, it defines a person and how a person would be treated in a workplace.

Call training

Call Center Training

A well-trained Call Center is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization, and thus be able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence, such they are equipped with answers to challenging questions and the ability to overcome objections and ultimately close the deal.

Change Management

Change Management

Managing change has become a critical skill, both for leaders, and for workers in an organization. Today’s change management initiatives have become a business discipline, driving bottom-line results through changes in systems and behaviors, and that would then become the objective of this module.

Problem Solving

Creating Problem Solving

Psychologists as well as business associates have discovered that successful problem solvers tend to use the same process and techniques to identify and solve their problems. Using a common strategy for various problems makes it less of a situation to handle as the problem is easily managed and that would be what this creative problem-solving module would be about.

Critical Thinking

Critical Thinking

Critical thinking would result in a more rational and disciplined thinker. Coming up with ideas or solutions to any kind of problem would eventually turn out to be a piece of cake if this skill is mastered effectively. This can be attained through this module on critical thinking as it provides you with the skills to evaluate, identify and distinguish relevant and irrelevant data. This leads to an increase in productivity be it in career or generally in our everyday life.

Customer Service

Exceptional Customer Service

Each and every one of us serves customers, whether we realize it or not. Perhaps you’re one of the frontlines of a hotel, serving the people who buy your products or perhaps you’re an accountant, serving employees by producing their paychecks and keeping the company running. This area involve very closely with giving the best service to customers, and is therefore a skill that needs to be sharpened and enhanced from time to time.

Emotional Intelligence

Emotional Intelligence

This course will give you the tools you need, to be emotionally intelligent at your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Leadership & Influence

Leadership & Influence

Leadership potential exists within each one of us and that potential can be triggered by events, or simply by exploring ourselves from within. Leadership is not about telling others what to do but about inspiring others to do what needs to be done. In order to create influence among those working under them, it is important to uphold to certain skills and values, which would be further discussed in this module.

Project Management

Project Management

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

Managing Stress

Managing Stress in Office

Positive and negative stress constantly influences our lives. The trick to tackle these forms of stress is to maximize positive stress and to minimize negative stress. This programme will give participants a three-option method in addressing any kind of stressful situation, as well as a toolbox of personal skills, including routines, relaxation techniques, and a stress log system.

Safety at Workplace

Safety at Workplace

The management is responsible in ensuring and protecting the safety of their employees. Workplace safety, however, is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many would go beyond the minimum obligations in order to enhance workplace safety. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Building teamwork

Building Team to Work Together

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage participants to explore different aspects of a team, as well as ways on how to become a top-notch team performer.

Work Life Balance

Work Life Balance

Work- life balance is essential to combat stress, ensuring both individual and company success. The stress associated with an unbalanced lifestyle is costly; it damages productivity and increases individual health risks. Employees who have the tools to balance their professional and personal lives are happier, healthier, and are generally more productive at work.

Conflict Resolution

Conflict Resolution at Office

Conflict Resolution is where two or more people come together; there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

organization skills

Organization Skills

Good organizational skills can prove to be beneficial in many areas of life, including personal and business areas. Organization can increase a person’s general productivity, project management skills, and can even affect his memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized.