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Training & Human Capital Development
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OSTC has extensive experience in marketing and sales pre-opening and on-going operations in the Hotels, Resorts, Conventions and leisure industry.
Supervisory Skills Management
Constructing effective skills in supervising is critical in helping organisations as well as individuals of the profession to succeed, especially so during economically challenging periods. This programme provides the opportunity for participants to explore various approached in developing effective supervisory skills such as communication skills, performance management, motivational skills, team development, and problem solving skills.
Leadership Managerial Skills
A skill that often becomes a question even to professionals would be ‘leadership’. Many till this day are still unsure if they are leading people the right way, questioning their leadership abilities. This programme helps associates gain a better insight on what is right and what is wrong, when it comes to leading people be it in businesses or in the hospitality industry. On top of that, the programme would be able to aid participants in unleashing their actual leadership potential.
Train the Trainer
This module is designed to focus on what happens before, during, and after you deliver your training course along with what you can do if training is not the right solution to the pre-existing dilemma. Through several assessments, we have successfully identified the competencies required by the most successful practitioners. The training content is practical and grounded to the real world, thus it is not just academic theory.
New Managers Programme
Learn how to build new managers who are capable of preparing individuals to make the transition from being a contributor to being a leader. This program will help you increase your effectiveness, preventing liabilities for your organization, while reducing their learning curve. This programme will lead a NEW WAY of thinking.
Hotel Sales & Sales
The sales department in a hotel is a crucially important department that explores and brings in sales to the hotel. Along with that, it also plays a role in ensuring that hotels are at the optimal spot and have the right value in the market. This programme will lead the participants in exploring the right skills and ability to close sales in a demanding hotel industry.
Hotel Revenue Management
Hotel Revenue Management (inclusive of F&B and Space Revenue Management)
This module focuses on several high-impact drives for maximizing revenue such as forecasting and availability controls, pricing and distribution channel management, overbooking and group management, and non-traditional revenue management applications. Each course explores a topic in depth, with specific emphasis on the role of strategy in effective revenue management and the practical application of tools and techniques in the hospitality setting.
Overcome Sales Objection
Overcome Sales Objection
Those who work in the sales department will almost definitely run into sales objections. From hotel employees on the sales floor to sales executives, there is a need for everyone in the business to learn the ways of overcoming sales objections. With the right amount training, it is possible to turn objections into opportunities and that would be the main objective of this module. In the long run, Investing in sales objection training will improvise sales and the company’s bottom line.
Every company and their managers would want to increase productivity. Constant access to information and the expectation to do more is overwhelming to the workforce. People are easily distracted at work, and this Attention Management module allows managers and employees to increase their productivity as well as their personal job satisfaction through properly crafted techniques in increasing one’s attention span.
Personal Anger Management
Managing Personal Anger
Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes.” We would like to add a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively and this module had been designed such that it caters to those specific needs.
Resolving Issues to Maximize Results
This programme was design to enhance the capability of the managers to resolve and enhance work related issues so that it is not an concern to the organization. It is also focus on managing and resolving problems with the limited resources and optimizing the results.
Decoding Body Language
We are constantly communicating, even when we are not speaking. Unspoken communication makes up over half of what we tell others and what they tell us. It affects our work as well as personal relationships. This module aids in improvising negotiating skills, general management skills, and interpersonal skills by correctly interpreting body language and important signals.
Budgeting & Reporting
Budgeting & Reporting
Participants would learn the basics of understanding budgets and financial reports despite having little to no experience in these areas, and thus would be capable of holding relevant discussions and render decisions based on financial data. This course will define key terms like ROI, EBIT, GAAP, and extrapolation. Furthermore, this module will discuss commonly used financial terms, financial statements, budgets, forecasting, purchasing decisions, and laws that regulate the handling of financial information.
A company’s ethics will have an influence on many levels in business. It will influence those who interact with the company including customers, employees, suppliers, competitors, etc. All of these stakeholders will have an effect on the way a company’s ethics are developed. It is a two way street, the influence goes both ways, which makes the understanding of ethics a very important aspect of conducting business today. Instilling proper work ethics create mutual respect between employees as well as employers, and thus is crucial in ensuring successful businesses.
Strategic Communication at Workplace
Communication becomes a huge necessity when it comes to forging business relations. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. Through this module, participants lean how to communicate using various methods and how to make the most out of these methods. Participants would also be taught how communication affects the way employees and employers behave to one another, in other words, it defines a person and how a person would be treated in a workplace.
Business Succession Planning
Business succession planning is essential in ensuring the long-term survival of companies. It is crucial to ensure that the process of preparing a successor to take over a small business or a particular leadership role in a workplace is properly planned. This can be done through this module, which incorporates the skills required in planning business succession, the ability to differentiate between succession planning and mere replacement planning and ways to prepare someone for a leadership role at the workplace, such that the company undergoes a smooth transition.
Call Center Training
A well-trained Call Center is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization, and thus be able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence, such they are equipped with answers to challenging questions and the ability to overcome objections and ultimately close the deal.
Managing change has become a critical skill, both for leaders, and for workers in an organization. Today’s change management initiatives have become a business discipline, driving bottom-line results through changes in systems and behaviors, and that would then become the objective of this module.
Coaching & Mentoring
Coaching & Mentoring
This module focuses on how to better coach your employees to increase their performance standards. Coaching is a process of building relationships and setting goals. How well you coach a team or a person is directly proportional to how well you are able to foster a great working relationship with your employees through mutual understanding and strategic goal setting.
Creating Problem Solving
Psychologists as well as business associates have discovered that successful problem solvers tend to use the same process and techniques to identify and solve their problems. Using a common strategy for various problems makes it less of a situation to handle as the problem is easily managed and that would be what this creative problem-solving module would be about.
Critical thinking would result in a more rational and disciplined thinker. Coming up with ideas or solutions to any kind of problem would eventually turn out to be a piece of cake if this skill is mastered effectively. This can be attained through this module on critical thinking as it provides you with the skills to evaluate, identify and distinguish relevant and irrelevant data. This leads to an increase in productivity be it in career or generally in our everyday life.
Constructive criticism can be a helpful tool when used with the intent of helping or improvising a situation in a workplace. However, it can be one of the most challenging things not only to receive, but also to give, as it can often involve various emotions and feelings making matters delicate. But when the management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.
Exceptional Customer Service
Each and every one of us serves customers, whether we realize it or not. Perhaps you’re one of the frontlines of a hotel, serving the people who buy your products or perhaps you’re an accountant, serving employees by producing their paychecks and keeping the company running. This area involve very closely with giving the best service to customers, and is therefore a skill that needs to be sharpened and enhanced from time to time.
This course will give you the tools you need, to be emotionally intelligent at your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent. This module aims to encourage self and mutual motivation among colleagues, in order to provide a conducive and supportive working environment.
Leadership & Influence
Leadership & Influence
Leadership potential exists within each one of us and that potential can be triggered by events, or simply by exploring ourselves from within. Leadership is not about telling others what to do but about inspiring others to do what needs to be done. In order to create influence among those working under them, it is important to uphold to certain skills and values, which would be further discussed in this module.
In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.
When we take a look at the steps to follow in creating a plan to improve one’s Presentation Skills, the first thing to note is performing a ‘Needs Analysis’. This module will help you understand your audience and provide you with the answers to a few basic questions regarding presentations. A basic outline and some minor research would then be utilized to help create the basic program that can assist you in developing greater Presentation Skills.
Managing Stress in Office
Positive and negative stress constantly influences our lives. The trick to tackle these forms of stress is to maximize positive stress and to minimize negative stress. This programme will give participants a three-option method in addressing any kind of stressful situation, as well as a toolbox of personal skills, including routines, relaxation techniques, and a stress log system.
Safety at Workplace
Safety at Workplace
The management is responsible in ensuring and protecting the safety of their employees. Workplace safety, however, is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many would go beyond the minimum obligations in order to enhance workplace safety. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.
Supervising Others for Better Productivity
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, can fill you up before you know it. This programme will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Building Team to Work Together
For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage participants to explore different aspects of a team, as well as ways on how to become a top-notch team performer.
Work Life Balance
Work Life Balance
Work- life balance is essential to combat stress, ensuring both individual and company success. The stress associated with an unbalanced lifestyle is costly; it damages productivity and increases individual health risks. Employees who have the tools to balance their professional and personal lives are happier, healthier, and are generally more productive at work.
Virtual Teambuilding & Management
Virtual teams are growing in popularity, as many companies continue to grow and expand in different areas. However, learning to manage a team that we can’t physically see every day can sometimes be difficult. When we learn how to manage our local teams, as well as our virtual teams, we can form a group that works together to increase productivity and provides a new perspective on any project.
Conflict Resolution at Office
Conflict Resolution is where two or more people come together; there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Good organizational skills can prove to be beneficial in many areas of life, including personal and business areas. Organization can increase a person’s general productivity, project management skills, and can even affect his memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized.
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Our priorities have always remained the same: to help companies maximize their marketing ROI, accelerate customer growth, and gain a lasting competitive edge in their industries. Our background in quality training and consultancy especially for hotels, restaurants and businesses give us an analytical and quantitative approach to do just that.
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