Hospitality training

Where can
We Help You?

We are specialized in hotel revenue management and also business consultancy. Our experience has trained many industry professionals.

Effective research

Feasibility Studies

Feasibility studies ascertain the economic feasibility or the suitability of a location or market for a project. Our feasibility study is an internationally acknowledged quality product, by operators. Therefore, a feasibility study by OSTC provides an ideal decision basis for the development (hotel, resort and etc) or other projects.

Increase leads

Hotel Turnaround Service

Hotels have been faced with this challenge many times, and it seems it often boils down to the same. It might surprise you that generally the problem is due to a lack of insight knowledge in independent hotels on how the business really works. There is also a shortage of understanding hotel business in general. As a result hotel business become distressed and are in desire need to be turned around. Many properties are built without proper planning and ran by unqualified management team that grown from ranks. They lack of managerial skills and capability of connecting the unsolved issue with the reality between the operations and the financial results of the property.

I had a serious discussion with a very experienced revenue manager at a 5 star hotel. At the hotel he was assigned to take on, offers were being extended to distributors and OTA’s to sell their rooms. But eventually the hotel is paying for them to bring in the guests to the hotel. Actually they were costing money. Yes they were selling rooms, but the hotel essentially had to pay bulk amount for this with increasing commission.

How come a sales manager is capable of negotiating deals that end up costing money? To me it is amazing the shortage of understanding many people in the hotel have on what their real contribution and impact is on the bottom line of their hotel. OSTC has all the skills and mechanism to turn around the hotel within stipulated time based on the depth of their issue in the hotel.

Managing timeframe

Project Development

In order to guarantee the success of your project, we offer you our assistance in the project development process. We will guide you towards your goal: the opening of a successful hotel or resorts. We cooperate with all parties involved and support them with our specific knowledge.

We offer the following services:

  • Project development advice
  • Project management & controlling support
  • Architecture & design services (including room & function planning, coordination of architectural competitions, review of architectural plans, optimization of existing or planned hotels, conceptual ideas for new hotels & hotel brands)

making the sales

Revenue Management

A hotel night is a highly perishable product. Revenue Management is particularly applicable in hotels that have a product inventory and limited services. Its objective is to sell the right product to the right customer at the right time, at the best price, the best conditions and, especially for hotels, the best distribution channel.

The objective of revenue management is to maximize revenue by anticipating market trends. It is a discipline that manages rates and inventory daily, which operates in conjunction with the marketing approach and optimizes results.

OSTC has its own Revenue Management skills where most independent hotels do not have the resources to set up such system. Why not allow us to help you?

Our expertise enables us to optimize performance during periods of high activity but also stimulate demand during periods of low activity.

Getting Insights

Hotel Mystery Shopper

Providing great hospitality isn’t always easy. We’re here to make it easier for you. Our mission is to deliver “application based” continuous improvement programs that create exceptional experiences.

Our unique, program design doesn’t just deliver an ROI, it’s customized to organizational needs. Your employees are your greatest resource and OSTC help you to coach and train them to success.

Whether you operate a hotel, motel or other type of hospitality business, our mystery shopping services will be customized to your business. Even if you’ve been doing it for years, let us shed light on those improvements you might have missed. Learn more about our hospitality mystery shopping solutions below.

Cost Management

Hotel F&B Cost Consultancy

Are you using your gut to determine your food cost percentage rather than real numbers? If so, there is no doubt you are losing money. OSTC, have the experience in managing and determining the right cause for F&B Costs in your operations. Lowering your restaurant’s food cost percentage can be tricky. OSTC  has the expert in managing and determining the right F&B Costs. Our team also has consult many successful businessman and we are also the only training provider that training in F&B Cost Control Management for hospitality.

Sign up for an improved future

Let’s talk about improving
your business performance…

Our priorities have always remained the same: to help companies maximize their marketing ROI, accelerate customer growth, and gain a lasting competitive edge in their industries. Our background in quality training and consultancy especially for hotels, restaurants and businesses give us an analytical and quantitative approach to do just that.

More than just business

Great Clients,
Some of Ours

contact us with ease

Get in touch

Visit our agency or simply send us an email anytime you want. If you
have any questions, please feel free to contact us.

Address

Taman Bukit Hatamas Cheras Kuala Lumpur

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